This position is located in Immigration Records and Identity Services Directorate, Identity and Information Management Division, Application Support Center Operations Branch. As a Supervisory Program Manager, you will direct and lead a diverse team responsible for providing virtual oversight and support to multiple Application Support Centers and ensure accurate identity establishment to support the USCIS immigration mission.
The Immigration Records and Identity Services Directorate (IRIS) provides immigration, employment, and identity information accurately and completely to enable confident and timely decisions. Through a culture of innovation and creativity, IRIS continually evaluates and improves processes to achieve optimal performance and drives flexible and modern technology solutions and services to support evolving operational needs. IRIS fosters a "smart creative" environment for employees that empowers and encourages them to innovate, take chances, and strive to create a better way of getting the job done. This "smart creative" environment challenges employees to think creatively and create solutions for how IRIS can continuously enhance the efficiency and effectiveness of operational, customer, and employee related matters. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/22/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/22/2025. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Serve as a subject matter expert for a diverse work group including various federal agencies and contractors; preferred experience managing biometrics or identity related projects; Supervise and direct staff; Develop and implement operational and long-term plans supporting broader organizational goals and objectives; Develop relationships with stakeholders across directorates and agencies to enhance key projects and initiatives; Utilize a wide range of techniques to communicate orally and in writing. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/22/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 2 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 2 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Responsible for maintaining knowledge, providing guidance, liaising, and leading projects related to biographic and biometrics identity management and immigration information.
Serve as an expert analyst and advisor to agency executives on major mission or administrative programs requiring resolution of identity data and solving immigration information related issues to accomplish the USCIS mission.
Lead a team responsible for directing, implementing, coordinating, and overseeing major U.S. government-wide biometrics, identity, and information management policies, operations, and programs.
Responsible for day-to-day supervision and overall direction to subordinates who are responsible for provide virtual oversight and support to multiple Application Support Centers, ensuring all operational, policy and legal requirements are met.
Establish and carry out specific action plans for accomplishing short-term goals and objectives through setting performance objectives and monitoring.
Coordinates with stakeholders outside of the IIMD to create new policy or adjust current guidance to accomplish the USCIS mission.
Develop and prescribe procedures and techniques and furnishes guidance to subordinates. Assigns and explains work requirements to subordinate staff to achieve efficiency of services rendered while increasing productivity.