The SDO Technical Analyst under IHSC supports IT innovation for healthcare delivery. Responsibilities include designing, implementing, and maintaining IT solutions, conducting research, developing training, and collaborating across teams. Requires proficiency in software development, databases, and platforms like SharePoint. Occasional travel and clinical duties may apply. Reports to the SDO Supervisory Lead. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
COMPETENCIES: Demonstrates integrity and honesty. Demonstrates cultural competency. Ability to navigate complex systems. PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time (6-8 Hours). Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time. If clinician, will be tasked to TDY internally for minimum two weeks, maximum 30 days annually to assist with field operations
DUTIES AND RESPONSIBILITIES: Design, develop, implement, maintain and support solutions as determined by project approval processes, and as requested by chain of command. Design front-end user interfaces, back-end data storage systems, business logic, and automations in accordance with SDO development standards and industry standards and best practices. Design, develop, and present relevant training materials pertaining to solutions and platforms in the SDO portfolio. Collaborate with other IHSC units and HITU offices and staff to distill technical requirements from functional requirements. Provide input on requirement gathering sessions and workgroups to accurately capture and document functional requirements. Develop metrics, report and summarize assignment outcomes for areas of responsibility. Establish, manage and/or resolve SDO support requests. Analyze, escalate and work collaboratively with other staff from IHSC and the ICE Office of Chief Information Officer (OCIO) on support issues of increased complexity. Conduct market research, coordinate demonstrations; develop technical white papers and issue papers; conduct analysis of alternatives to identify technical solutions that align with project requirements. Support IT cost-benefit analyses, risk assessments, and analysis of alternatives activities to inform IHSC staff develop proper business case documentation to support their IT initiative. Explore, research and become proficient in other technology platforms and advise how to integrate those platforms into the IHSC environment. Review documents within scope of HITU projects including, but not limited to: functional requirements documents, privacy threshold analysis, privacy impact assessments, user guides, and more. Review technical sections of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other acquisition documentation within scope of HITU projects. Develop technical Standard Operating Procedures (SOPs), instructions, guides and training to support technical processes and best practices to contribute to the SDO Knowledge Base. Provide input for technical policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC. Provide input for budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, Service Level Agreements (SLAs) and developing cost estimates. Perform risk management; identify and assess project risks, mitigate threats and identify opportunities. Provide input to Contracting Officer's Representative (COR) and/or Project Officers responsible for ensuring contractor compliance and the delivery of contract deliverables. Provide continuous feedback to support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes.