This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Commander, Navy Region Hawaii (CNRH); Joint Base Pearl Harbor-Hickam (JBPHH). The purpose of this position is to provide programming delivery, technical, and administrative support in Navy MWR main libraries, branch libraries, and resource centers.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: KNOWLEDGE REQUIRED BY THE POSITION Knowledge of specific service operations for libraries that include library programming, technical services, and information services support. Knowledge of a body of standardized library rules, procedures, and operations related to one or more library functions. Knowledge of one or more automated databases associated with a specific library function to support office and library operations and produce a variety of documents and reports. Knowledge of bibliographic data elements to include industry standard cataloging rules. Knowledge of Navy MWR Library's mission. Knowledge of other MWR programs and their purpose. Knowledge of library specific technology devices that include computers, laptops, tablets, phones, and makerspace equipment. Knowledge of library software applications that include electronic resources, integrated library systems, and mobile applications. Knowledge of program marketing best practices. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in creating documents, and spreadsheets. Skill in reading comprehension and basic math. Skill in creating presentations and public speaking. Skill in accurate data entry. Ability to work independently and as part of a team. Ability to communicate both orally and in writing. Ability to maintain a clear and accurate database. Ability to establish partnerships and teams. SUPERVISORY CONTROLS Works under the supervision of the installation assigned Supervisory Librarian, Library Program Manager, or Supervisory Library Technician. The supervisor outlines objectives, priorities, and deadlines and provides guidance on dealing with unusually involved or one-of-a-kind situations. Incumbent independently plans and carries out the successive steps to complete library support duties and uses established library techniques and methods to resolve problems and deviations, such as materials that are difficult to locate or unusual error messages from automated systems. The supervisor reviews completed work for appropriateness, technical soundness, and conformity to policy and requirements. The work methods used are not normally reviewed in detail. GUIDELINES Guidelines are specific in nature and consist of procedural manuals, policies, regulations, instructions and directives from the DoD, DoN, and CNIC. The incumbent uses judgment to interpret guidelines, adapt procedures, decide approaches, and recommend solutions to specific problems including locating seldom used or obscure materials. The incumbent analyzes the results of applying guidelines and recommend changes. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance regulations. COMPLEXITY The work involves performing various duties involving the use of different and unrelated procedures and methods in support of library functions, such as acquisition, cataloging, reference, or circulation. The incumbent identifies the nature of the problem, questions, or issue, and determines the need for and obtains additional information through oral or written contacts and by reviewing operating procedures, library policies, and standard references. Assignments cover a number of tasks for which the incumbent assists library staff and library patrons to ensure the efficient and effective operation of library services and resources. SCOPE AND EFFECT The purpose of the work is to provide programming, technical and administrative library support. Tasks performed support the work of other staff and the timely provision of information to patrons. Library programs directly contribute to patrons' morale, welfare, and total wellbeing. The ability to maintain effective interpersonal and organizational relationships is a key to successful operations. The ability to maintain effective interpersonal and organizational relationships is a key to successful operations. PERSONAL CONTACTS Contacts are with MWR staff members, Operations Managers, MWR Directors, Regional Staff, DoD and DoN Officials, patrons, community officials, base security, contractors and others. PURPOSE OF CONTACTS Contacts are made to relay, coordinate and/or obtain information relating to library operations. PHYSICAL DEMANDS The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds. Occasionally required to move heavier items. WORK ENVIRONMENT Work is performed in a normal office setting. When working within the facility, the indoor work areas are adequately lighted, heated, and ventilated. Outside work for some special events or projects may be required. Wears protective clothing and equipment as situations warrant. OTHER FACTORS Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays. Position has been designated as Non-Sensitive. Incumbents must satisfactorily complete all child care background check requirements in accordance with DoDI 1402.05, to include Navy Installation Records Checks (IRCs) and a Child Care Tier 1 investigation processed through DCSA. Incumbent may be required to work outside in inclement weather for special events and programs. Must possess and maintain a valid and active U.S. driver's license to drive a government vehicle in the performance of duties.
MAJOR DUTIES AND RESPONSIBILITIES Duties include but not limited to: Library Programming Support Researches library programming trends and implements these trends into the library programming schedule. Creates, plans, promotes and executes educational, cultural and recreational library programs/events that include the Annual Summer Reading Program, early literacy programs, STEM and STEAM programs, and activities for patrons of all ages and diverse backgrounds in accordance with DoD and Navy Library Standards. Coordinates with other MWR programmers to collaborate on program deliverables, identify target audiences, and ensure that program schedules align with other MWR and installation events. Creates after-action reports to evaluate program successes and identify program weaknesses. Adjusts program delivery models when weaknesses are identified. Assists the Library Director/Library Program Manager with the development and execution of an installation-specific library program marketing plan. Submits digital and print marketing requests to installation and/or regional marketing teams. Creates cultural, seasonal, and educational library program book displays. Completes and compiles weekly, monthly and quarterly program, facility and collection utilization reports. Conducts library tours and orientations. Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Ensures programming spaces are cleaned and return to general usage areas after library programs are completed. Library Technical Support Uses varied and advanced functions of databases, electronic resources and software applications to include Microsoft Applications, HQ approved Integrated Library Systems (ILS) / Library Management Systems (LMS) and other library program related technology applications. Compiles bibliographic and product data to order library collection and programming materials. Performs copy-cataloging by importing industry standard and DoD MWR Library Consortium approved bibliographic/product records. Modifies imported bibliographic/product records to match the items on hand. Repairs library materials that have minor damage by gluing spines, taping ripped pages, and cleaning audio-visual materials and equipment. Ensures collection materials are properly displayed with accurate spine labels and barcodes. Executes library collection weeding projects that are developed by library leadership. Responds to customer requests for information by providing library reference support. Processes Intra/Interlibrary loan requests. Evaluates circulation and technical service policies, procedures, and processes. Recommends improvements. Supports Library Assistants with Front Desk Operations so that Points of Service are staffed to fully support customer interactions. If the library program is in a collocated program area, the incumbent shall maintain a knowledge of other programs' points of service. This task ensures that patrons may receive assistance from all MWR front desk team members. Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. Troubleshoots difficult technology issues for patrons related to library applications and hardware. Library Administrative Support Assists the library supervisor with monitoring library expenditures, account balances, and other financial records. Procures library program related items per DOD / DON policies, procedures, and guidelines. Ensures inventory control on all property pertinent to the operation of the library program and facility. Completes required military and library trainings on time. Mentors Library Assistants by serving as a staff trainer for virtual library resources' applications, Integrated Library Systems (ILS) / Library Management Systems (LMS) usage, customer service and front desk operations. May act as a building monitor to ensure that building safety requirements are up-to-date.