Sr. Sales Capture Executive - Contact Center/Customer Service Business Development

Created at: September 18, 2025 00:03

Company: Accenture

Location: Morristown, NJ, 7960

Job Description:

We are: 
Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at speed through the potential of imagination, technology, and intelligence. Visit us at:
www.accenture.com/song
 
Our Client Engagement model enables our go-to-market teams to serve our clients and shape, sell and deliver deals with greater relevance to the team, our clients, and to Accenture. They are skilled in understanding client needs, building relationships and finding meaningful, impactful opportunities. Our Song Sales teams focus on increasing volume and conversion rate of big deals profitably and identify accounts/areas for scale. 
You are: 
A growth focused sales professional who has successfully created positive impact through year-on-year business expansion.  You know – and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. 
As a Sr. Sales Capture Executive you will be responsible for shaping, selling and closing large deals that are single or multi-service. Close sales opportunities resulting in profitable sales growth by leading opportunities from qualification to deal close using deep sales process skills and expertise in Accenture’s offerings. The Senior sales capture professional will play a role in originating opportunities in addition to qualifications, shaping, selling, negotiating and closing. 
 
The work: 
Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation
Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor 
Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy 
Be a thought-leader in Customer challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture 
Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products and services 
Defining high level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations 
Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level 
Provide strategy development and solution development to support new business activities and existing client relationships 
Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. 
Travel may be required for this role.  The amount of travel will vary from 25 to 100% depending on business need and client requirements.  


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