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The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. We have been contracted by Avanade to provide that support for their employees. Which includes providing the daily in person and remote support to Avanade employees in the Midwest region.
The Work:
Log and resolve service requests using ServiceNow
Provide technical support to users both in person and remotely
Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
Experience with inventory management and asset tracking
Windows image deployment using Microsoft Autopilot
MacOS & basic Intune familiarity with ability to reimage & deploy
Clean and sanitize laptops and chargers to maintain hygiene standards
Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
Provide support for Microsoft Teams meetings in conference and meeting rooms
This role is 100% in office, based in Chicago, IL.