The VA San Diego Healthcare System is currently recruiting for a Health System Specialist (Associate Group Practice Manager). They will serve as an administrative liaison/coordinator providing clinical and administrative services support with access to care, consult management, Veteran and employee experience, and facilities management under the direction of the Assistant Medical Center Director and Group Practice Manager
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2025. GS-12 grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: experience performing a wide range of qualitative/quantitative tasks as well as analytical/evaluative methods for the assessment and improvement of program effectiveness; making recommendations for process improvement; and planning, organizing, and leading teams in implementing recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Duties include but are not limited to: Works collaboratively with the clinical and administrative services to achieve strategic goals and initiatives. Responsible for coordination of daily operations for a wide range of services necessary to provide a continuum of care for Veterans. The work directly involves a wide range of responsibilities including human resources, logistics, acquisition, access, consults, encounters, fiscal matters, equipment, policies/procedures, space, etc. Assists in the design, implementation, modification, and maintenance of quality management and risk management programs and applies specialized knowledge of health care management to the planning, organization, and evaluation of the delivery of services. Responsible for tracking, monitoring, evaluating, developing, and implementing action plans to ensure achievement of VA standard for performance measure at the CBOC sites. This includes utilization and throughput monitoring, overall review of clinical/administrative reports and systems, all analytical and action plans reported to higher management, frequent briefings to the GPM and Assistant Director, responsibility for full compliance with national policies and directives regarding outpatient care procedures and business rules, and full administrative responsibility for customer service at the CBOC sites. Frequently meets with the clinical and administrative service leadership, advising on issues that affect the delivery of primary care, mental health, and specialty care in the CBOCs. Analyzes problems unique to the VA system with its broad program missions, complex administrative management problems, rapid fluctuation in various program priorities and requirements, and numerous conflicts between program requirements and available resources. Consistently reviews productivity standards for the above-mentioned clinics which will include the past, present, and future workloads. Productivity improvement analysis is a must. Mastery in ability to analyze, evaluate and execute improved access for Veterans with thorough analysis is essential. Provides oversight to ensure that local practices and processes within the assigned ambulatory clinics are aligned with planning and policies at the network and national access leadership levels. Recommends improvement strategies, policy, and process changes to the GPM and Assistant Medical Center Director to share with the executive leadership at the VAMC, VISN, and VACO levels as appropriate. Identifies, defines, and prioritizes customer service tools, process improvement and training opportunities that will support front line employees in providing predictable, consistent, and easy customer service experiences for Veterans, their caregivers, and survivors. Builds and leads local program planning and execution for VHA-approved program of clinic practice management at the assigned campus and CBOC level. Uses Advanced Principles and Strategies for Access Improvement to review and provide guidance to clinical leads, including reviewing and providing guidance to identify strategies to reduce backlog, oversee and monitor consult management issues and provide guidance to clinical and administrative leads when needed. Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Works independently with the GPM, Assistant Medical Center Director, and personnel at the VAMC, CBOCs, and other facilities to implement national and VISN standards, and address administrative process/system issues and other areas of concern. Provides administrative management for ambulatory care clinical support services at the assigned facility and CBOCs including interpreting policies, developing and implement local policies, defining administrative requirements, and/or providing advice to executive leadership on related issues. Work Schedule: Monday - Friday, 7:30am - 4:00pm Position Description Title/PD#: Health System Specialist (Associate Group Practice Manager)/PDS0021A Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the facility managers and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines.