Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
THE WORK:
Provide onsite deskside support for end-user devices (Windows, Mac, mobile, peripherals) and enterprise applications.
Manage devices using enterprise management tools such as Jamf Pro, Intune, SCCM, and Active Directory.
Deliver VIP/white-glove support to executives and senior leaders.
Oversee and coordinate deskside operations across multiple locations.
Manage a team of 8–10 deskside contractors, including performance monitoring, onboarding, and training.
Track and ensure compliance with SLAs and KPIs, reporting on incident trends and service metrics.
Act as the primary escalation point for deskside support issues regionally.
Partner with IT teams (Service Desk, Infrastructure, Security, Network) for escalations and cross-functional projects.
Identify and implement process improvements and standardization of deskside practices.
Maintain compliance with IT security standards, client policies, and audit requirements.