Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
THE WORK:
Responsibilities Day to day varies from phone/email, project-based work Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
Answering tickets via phone email chat and own resolution of all incidents requests to closure
Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
Support new hire deployments, as well as, RTO projects and office moves Network connectivity troubleshooting control room support
Maintaining hardware inventory in designated site pantry inventory management tools
Shipping and receiving of assets
Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution
Prior experience troubleshooting utilizing remote support tools
Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
Support End-User projects supporting IT business operations
Effectively work with cross functional teams to deliver on IT business objectives
Support Installs, Moves, Adds, Changes Call center support experience, preferred
Exceptional communication and interpersonal skills, with the ability to interact effectively professionally with employees at all levels of the organization