Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Management and Program Analyst, you will assess the effectiveness of Office of Intake and Document Production programs and operations to evaluate the productivity and efficiency of agency wide processes, informational material and document production systems to inform continuous improvement.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/17/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/17/2025. THIS IS A TEMPORARY ASSIGNMENT NOT TO EXCEED (1) ONE YEAR BUT MAY BE EXTENDED FOR AN ADDITIONAL YEAR UP TO A TOTAL OF FIVE (5) YEARS. THE SELECTEE(S) MAY BE CONVERTED WITHOUT FURTHER COMPETITION, IF THE POSITION BECOMES PERMANENT. SELECTEES WHO ARE NOT CONVERTED TO PERMANENT POSITIONS WILL RETURN TO THEIR FORMER POSITION OF RECORD OR LIKE POSITION (SAME GRADE, FULL PERFORMANCE LEVEL AND LOCATION), AFTER COMPLETION OF THE TEMPORARY ASSIGNMENT. Application Limit: This vacancy is limited to the first 100 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Actively participates in special studies, task forces, and workgroups to recommend and implement actions that support the achievement of organizational objectives. Conducts comprehensive quality assurance reviews to ensure consistency and compliance with established policies and requirements. Assists in the development of foundational standards for ongoing initiatives aimed at streamlining processes, enhancing efficiency, consistency, and security. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Collaborates with an array of internal and external stakeholders to gather insights, develop innovative solutions, and address organizational challenges to foster continuous improvement and alignment with strategic objectives. Performs analysis and application of established policies to ensure work processes align with evolving technologies and continuously improves methods and practices Develops clear and concise documentation and produces essential materials that enhance the office's efficiency and effectiveness. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Leads strategic committees and cross-functional teams to develop and implement initiatives that advance the achievement of organizational goals and objectives. Organizes and delivers comprehensive briefings, presentations, and communications to supervisors and executive management, analyzing the potential impacts of various instructions, policies, and program changes to inform critical decision making. Designs and implements effective planning and control mechanisms to manage complex operational logistics and data flows, conducting thorough reviews of all operational data to ensure adherence to established guidelines and requirements. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/17/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Office of Intake and Document Production and are assigned based on the need of the agency.
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Responsible for individually and collaboratively planning and organizing the development, evaluation, and implementation of related policies and operational procedures with an agency-wide impact.
Interprets regulations, policies, and procedures to ensure USCIS intake processes comply with agency standards.
Analyzes the impact of forms, instructions, rulemakings, memos, policies, and other program changes on current and planned intake operations.
Provides comprehensive coordination and communication efforts with a wide range of internal and external stakeholders to ensure seamless agency intake operations and project continuity.
Designs studies to identify functional issues within business processes and proposes effective solutions and best practices to drive operational efficiency and performance improvements.