We Are:
Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With more than 700,00 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. 
You Are:
The Information Technology Shared Services group is an internal Global IT organization for Accenture.  We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face-to-face customer interaction.
The Work:
Provide service to customers at our Solutions bars resolving technology issues on our laptops
1st Escalation point for more complex issues
Provide weekly laptop inventory to our inventory management group
Provide customer support floor walks to engage with customers
Develop strong relationships with clients and gain the trust of key advisors
Engage in US based projects as interest and opportunity arises
Continue to learn and develop your technical skills and business expertise
Continue to learn and develop your AI skills and capabilities
Provide network support working closely with our network and Infrastructure teams
Become a SME based on interest and opportunity
VIP Support
This role is full time in the San Antonio, TX office 100% without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars
This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours.  This role may require a minimum amount of local travel.