Opportunity
A food runner is responsible for delivering the food from the kitchen to a guest in a restaurant. They are responsible for ensuring that each guest receives the correct order. A few of the main duties of a food runner are being the final check on quality before the food is delivered to a guest, matching the food ticket to the guest / table, and refilling guest's water, tea, coffee etc. They also need to possess the knowledge to answer any food questions a guest may have.
 
SPECIFIC RESPONSIBILITIES
 
Have a strong working knowledge of table numbers and seat numbers for the entire restaurantDeliver food orders from the kitchen to guests’ tables rapidly and accurately without confusion of what each guest orderedAct as a liaison between Front of the House and Back of the House staffBe proficient in handling plate, glass and silverware appropriatelyBe knowledgeable about service standards such as serve from the left and clear from the rightBe able to confirm special instructions, allergies or modifications have been executed, before the food is delivered to the tableAssist the wait staff with table setting by placing appropriate tableware, and marking for the next course (e.g. b&b plates for butter)Ensure food is served in accordance with safety standards (e.g. proper temperature) Hot food is served hot, Cold food should be served cold.Remove dirty dishes and utensils as needed. The food runner may pre-bus or assist in bussing.Answer guests’ questions about ingredients and menu itemsProperly and quickly communicate to the appropriate team member when a guest has feedback or requests (e.g. when they ask for the check)Maintain a good knowledge of the details of the outlet, such as hours of operation, history, how to answer the phone etc.