Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Mission Readiness Directorate, Human Capital Division, Human Resources Staffing Branch. Location is negotiable to the following locations: Washington, DC Ashburn, VA New York, NY Miami, FL San Francisco, CA Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.
Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting with staffing and recruitment programs by identifying employment gaps, researching staffing authorities, and coordinating efforts under supervision. Using HR systems (e.g., EL360, USA Staffing) to track data, create reports, and provide basic employee analytics to support workforce decisions. Applying laws, regulations, and policies under guidance to assist in resolving recruitment, classification, and organizational management issues. Providing recommendations to leadership by compiling data and suggesting staffing solutions and process improvements to enhance efficiency. Supporting organizational management activities by updating charts, assisting with position descriptions, and preparing reorganization materials under supervision. You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing and organizing annual staffing and recruitment programs by analyzing employment gaps, researching staffing authorities, and coordinating recruitment efforts with internal and external stakeholders. Utilizing HR information systems (e.g., EL360, USA Staffing, USDA, CPRO) to track workload, generate reports, and provide leadership with actionable employee data and analytics. Resolving workforce management issues by interpreting and applying laws, regulations, and agency policies, including recruitment, classification, and organizational management, ensuring compliance with federal standards. Advising leadership on workforce management solutions by analyzing staffing data, recommending process improvements, and developing policy enhancements. Coordinating organizational management activities such as updating organizational charts, assisting with position description updates, and preparing reorganization packages (e.g., memoranda, mission/function statements, position cost models). Education Substitution for the GS-11 grade level: Successful completion of Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credits comprise three years of graduate education. If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level, and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining the your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for grade GS-11. More information on this qualification standard is located here. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/07/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.
U.S. Customs and Border Protection's Office of Trade is the architect of the world's most robust customs system and serves as the second-largest revenue source for the U.S. Government. We facilitate legitimate trade, enforce U.S. laws, and protect the American economy, along with consumer health and safety. By collaborating with industry and government partners, we foster a fair, competitive, and secure trade environment while enforcing U.S. trade laws to safeguard national economic security. Our expertise within the trade community enables us to lead the development of streamlined and efficient processes that provide certainty for legitimate importers and combat transnational crime. This position starts at a salary of $73,939.00 (GS-11, Step 1) to $115,213.00 (GS-12, Step 10) Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. This position focuses on delivering comprehensive analysis and actionable recommendations to improve coordination between assigned offices and U.S. Customs and Border Protection's (CBP) Office of Human Resources Management (HRM). Primary responsibilities include supporting HRM functions such as recruitment and staffing, position classification, organizational management, labor and employee relations, and policy development. Major duties may include, but are not limited to: Planning and coordinating the Office of Trade's annual staffing and recruitment activities. Collaborating with CBP's HRM Hiring Center to develop Job Opportunity Announcements, manage certificates, resolve staffing and processing issues, track staffing metrics in HR systems, and coordinate new employee onboarding. Assisting senior analysts in advising leadership on workforce management issues. Researching program changes and recommending improvements, including the use of special hiring authorities. Leading process improvement and re-engineering projects, as well as assisting in the development and review of office policies. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.