Opportunity
Under the direction of the Director – HR, KBA, the HR Generalist provides day-to-day guidance and support on standard HR-related issues and inquiries. This role assists with employee relations, partners with managers and employees on ad hoc requests, clarifies talent processes, and supports Workday activities. The ideal candidate thrives in a fast-paced environment, embraces variety, and maintains an employee-first focus while collaborating closely with HR Centers of Excellence.  This role will specifically support our Customer Care organization.
SPECIFIC RESPONSIBILITIES
Employee Relations & Performance Management
Serve as a primary point of contact for employee inquiries and HR-related matters.Support employees and supervisors through challenging personnel situations in partnership with the HR Business Partner.Assist with investigations, disciplinary actions, and coaching/counseling.Contribute to the development and documentation of HR policies and procedures.Support the termination process, including exit interviews and analysis of feedback trends.
Talent Processes
Provide guidance to HR Business Partners and leaders during cyclical HR processes (e.g., Talent Calibration, Succession Planning, Annual Merit, Internal Mobility).Respond to inbound questions and ensure data accuracy and workflow efficiency.Generate reports and dashboards in Visier to support data-driven decision-making.
Compliance
Ensure adherence to federal, state, and local regulations including EEO, AAP, OSHA, WC, Unemployment, FMLA, ADA, and FLSA.
Organizational Design & Change Management
Support organizational and structural changes in partnership with managers.Assist in the design and implementation of new policies and programs.Lead HR projects of varying size and scope across HR and business units.
Employee Experience
Support employee experience initiatives such as engagement surveys, skip-level meetings, exit/stay interviews, and action planning.Use data and analytics to interpret employee feedback and recommend personalized development opportunities.Foster an inclusive and supportive work environment.Serve as the primary contact for new hires during pre-boarding and onboarding.
Metrics & Reporting
Provide reports and analysis on employee data and HR projects as requested by leadership.