Job Summary: The Helpdesk Specialist provides Level 1 technical support to a user base of approximately 2,500 individuals through various channels, including phone, chat, email, and a ticketing system. The primary focus is on resolving issues at first contact, ensuring service reliability, and maintaining a high level of customer satisfaction. Location:Goshen, New York, United States Responsibilities: - Handle daily request intake and provide Level 1 triage for common IT issues such as password…