SW/App/Cloud Tech Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Chicago, IL, and the job duties are as follows:
Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
Drive incident, issue and outage management, investigation, and restoration.
Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
Operate IT production services according to Service Level Agreements (SLAs).
Provide operational support, ensuring production systems and devices are online and available.
Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
Act independently to determine methods and procedures on new assignments.
Make decisions that impact the team through regular consultation with senior management.
Adhere to strategic direction set by senior management.