You will serve as a CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL) in the Technical Director Department (TD), Business Director Division (0BD) of NAVAL SURFACE WARFARE CENTER. The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-05 (GS-13/14 equivalent) pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: leading or managing program efforts in the development of strategic plans to ensure development of the workforce, effective execution of workload, and quality of support and services to assigned customers. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will manage senior level customer relationships with sponsors and coordinate with Technical Project Managers, Division Managers and Department Staff.
You will develop and coordinate strategies to most effectively fulfill customer demand.
You will conduct workload forecasting, participate in strategic planning and technical capabilities planning and participate in national strategic assessments, long term master planning, and other strategic activities.
You will maintain active participation with Command Customer Management Teams to collaborate on program specific initiatives and proposals.
You will monitor customer satisfaction through interface with Senior Level Customers and Technical Project Managers.