Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will coordinate with SCOPS teams and professional partners to forecast future conditions and develop objectives to meet agency needs in the areas of physical property management, resource utilization and acquisition, and developing personnel and programs.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/04/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/04/2025. Application Limit: This vacancy is limited to the first 25 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria. GS13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Streamlining processes and presenting recommendations to leadership to drive changes in established procedures and methods; Serving as a technical expert in one or more of the following areas: physical security, emergency management, facility management, personal property management, resource procurement, contract acquisition, or lease administration; Developing, interpreting, and analyzing data from multiple sources to implement automated solutions that enhance resource support productivity, data management, and system efficiency; Serving as a primary point of contact for internal and external stakeholders to achieve resource management program objectives, including developing, evaluating, analyzing, and interpreting policies to address and resolve challenges. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/04/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Organizes, evaluates and improves assigned programmatic area(s) services and processes in a variety of resource management specialties: physical security and space management; property maintenance and accountability; employee safety and health.
Provides extensive technical assistance, guidance, and direct support to office management on a variety of complex matters relating to resource management programs to meet mission requirements and provide continuity across the agency.
Plans, schedules, and conducts projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations.
Prepares project papers and staff reports, organizes, and delivers briefings to personnel to encourage understanding and acceptance of findings and recommendations.
Participates in projects and studies involving issues resolution, program goals and objectives, work processes, and administrative operations of the organization in the areas of physical property and logistical functions.
Builds and maintains relationships with subject matter expert (SME) contacts within other offices or agencies and communicates with personnel and managers on complex issues and utilizes relationships to assist in resolving issues.
Expertly communicates verbally and in writing to negotiate challenges, resolve conflict, and apply effective solutions. Employs a network of peers and experts in assessing current program needs, implementing improvements and enforcing standards.
Mentors, coaches, and provides technical guidance to lower-grade resource management employees, service center supervisors, and managers.
Plans, develops, schedules, and conducts on the job training and training sessions; identifies programs which require refresher training and/or training in new technologies or emerging programs and initiatives.