The Cross Functional Lead manages and is accountable for the functions supporting the sales team in delivering to client revenue goals. This senior leader plays a vital role in creating long term customer relationships, acting as the bridge between the client, internal and external stakeholders and our operational delivery teams. They are responsible and accountable for the support and Cross Functional Delivery Operations.
Key Responsibilities:
Manage and build on key Client relationships
Manage and own service quality, cost, and leadership of the people delivering service for the cross-functional teams
Growing the business through noiseless delivery
Accountable for delivering service and achieving business goals of the assigned function and support teams
Lead the delivery strategy to meet and deliver on the value proposition to our clients
Confidently and proactively support sales through solutioning, lead the execution of the solution plan Delivery excellence programs to achieve the delivery and commercial expectations of Accenture offerings
Provide strategic perspective, growing understanding of the business strategy to be able to act as an advocate and influencer of others
Value creation and sharing ideas relating to strategic opportunities