Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division, Human Capital Management Branch, Workforce Relations Section, in one of the following locations: Washington, DC; Indianapolis, IN; Aliso Viejo, CA; Euless, TX
Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Serving as the central point of contact, researching and responding to routine questions from employees regarding leave, performance management systems, and workforce management programs; Reviewing and gathering relevant evidence on incidents or issues and forwarding packages to leadership for review; Working with the management officials to gather critical and/or confidential information and assist in reviewing communications to the union/labor organizations to ensure information is conveyed appropriately regarding the office's objective prior to final review; Collaborating with business partners and supervisors to draft decision letters. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: Successful completion of 3 full years of progressively higher-level graduate education leading to a degree from an accredited college or university, a doctoral degree and or LL.M., if related, that demonstrates the skills necessary to do the work. Combining Education and Experience: Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. More information on this qualification standard is located here Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/09/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.
This position is located in the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Organizational Resources and Support (ORS) Division, Human Capital Management Branch, Workforce Relations Section (WRS). WRS provides guidance to OFAM senior leaders, supervisors, and managers in the areas of Labor Relations, Employee Relations, Workers' Compensation, and Awards Management. WRS is responsible for planning, developing, and coordinating OFAM-wide projects and policies related to employee and labor relations. Additionally, WRS oversees efforts to ensure that injured employees receive timely workers' compensation benefits and are returned to work as soon as medically feasible. WRS also manages the establishment of performance plans and monitors and reports on their status throughout the performance cycle. Furthermore, WRS oversees the administration and management of all awards programs for OFAM, ensuring recognition initiatives are implemented effectively and align with organizational goals. This position starts at a salary of $73,939.00 (GS-11, Step 1) to $96,116.00 (GS-11, Step 10) with promotion potential to $115,213 (GS-12 Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Typical Work assignments include: Designing, developing, implementing, and carrying out a variety of workforce management program activities affecting CBP, OFAM Divisions, and their personnel; Serving as the central point of contact who researches and responds to questions from OFAM managers, supervisors, and employees regarding benefits, pay, leave, performance management systems, time and attendance, and workforce management; Using knowledge of programs and appropriate guidelines and policies and applying goals, timelines, and scope available, planning and providing recommendations, and developing management briefings and presentations for supervisors and high-level and executive management; Working with higher graded specialists, Office of Chief Counsel, and Privacy, Freedom of Information Act, and Equal Employment Opportunity Office, ensuring processes are followed and paperwork is completed as required; Reporting, making notifications, maintaining trackers, and managing CBP Systems that deal with Performance Management, Within-Grade Increases, Career Ladder promotions, and probationary and trial periods.