Job Description The TechLine Analyst role is an exciting opportunity to be a part of the NBCU Global Service Desk, branded as TechLine. Being the first point of contact for NBCU employees and partners requiring IT support, the Analyst will resolve a high percentage of issues at first contact. This role demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. The TechLine Analyst role is a technical role requiring knowledge of the co…