This position is located in the Superior Court of the District of Columbia, Multi-Door Dispute Resolution Division (Multi-Door). The Supervisory Staff Mediator will be responsible for the supervision and oversight of the Multi-Door Mediation Program, as well as for mediating cases referred to Multi-Door for mediation.
Minimum Qualifications: A bachelor's degree in Dispute Resolution, Conflict Analysis and Resolution, or a closely related field, plus five (5) years of mediation experience and a minimum of two (2) years of supervisory experience. A master's degree or Juris Doctor (JD) is preferred. Must possess 40 hours of basic mediation training, or the equivalent training demonstrated through educational courses, such as mediation or negotiation. Must meet requirements to provide mediation services in the District of Columbia, Maryland, or Virginia within one (1) year of appointment. Graduation from the DC Court's Management Training Program may be substituted for one (1) year of supervisory experience. You must provide documentation of your management training (i.e. copy of the certificate) with your application. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Brief Description of Major Duties: Provides direct supervision of all unit employees; planning, delegating, and evaluating work to be accomplished by subordinates; and setting and adjusting work priorities. Oversees the development and implementation of employee performance plans and evaluations, provides continuous feedback, coaching and rewarding of staff; documents satisfactory and unsatisfactory performance; addresses performance issues; and issues corrective actions, as needed, in accordance with Court policy. Collaborates with human resources to develop vacancy announcements and crediting plans. Makes recommendations for appointments, promotions and separations. Delivers mediation services that encompass areas of Family, Child Protection, Civil Actions, Small Claims, Landlord and Tenant, Probate, and other related cases requiring mediation. Provides program oversight and develops and maintains program business processes and procedure manuals. Reviews agreements written by staff mediators. Monitors and evaluates the performance of direct reports. Generates monthly statistical reports regarding case status, number of cases mediated, and case management. Responds to questions from attorneys and litigants about mediation, agreement writing, and program policies and procedures. Creates written agreements and ensures agreements are clearly written and accurately memorialize the mutual understandings and commitments of the parties, as well as ensure they are accurately written with no grammatical mistakes and typographical errors. Coordinates with the appropriate personnel on developing material and presenting in-service training for Mult-Door staff and the community mediators. Conducts presentations on various Alternative Dispute Resolution (ADR) topics for judicial and non-judicial staff. Develops and analyzes statistical and narrative information on program operations and case work for periodic reports. Evaluates program operations. Evaluates mediation performance and makes the appropriate recommendations, improvements, and innovative strategies to the Multi-Door Division Director. Submits reports, including, but not limited to, those pertaining to budget, training, management action plan objectives, key performance indicators, and personnel actions. Participants in court conferences; training; meetings. Serves on committees for Court, division, or office initiatives, programs, procedures, rules, policies, and studies.