The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology.
Mandatory Requirements: Expert experience in managing cross-community complex programs making impactful recommendations to enhance products and services and resolving service failures while fulfilling partner needs. Superior ability to balance responsibilities across multiple project activities, effectively managing transitions and adapting to dynamic customer needs in fast-paced environments. Superior interpersonal, organizational, and problem-solving skills, with a strong track record of working effectively both independently and in collaborative team environments and demonstrated leadership in mentoring junior colleagues. Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives. Superior ability to listen to, clarify, and convey understanding of others' ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions. Experience: One year of specialized experience at the next lower GS-grade (or equivalent). IT related experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification). IT related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving). Desired Requirements: Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Coordinate with various departments to understand their IT needs and allocate resources accordingly. Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms. Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers. Oversees all end-user services, from hardware and software deployment to troubleshooting, to ensure minimal disruption to the workforce. Creates and implements clear policies and procedures for end-user support to ensure consistent and high-quality service delivery. Manage the lifecycle of end-user assets, from procurement and deployment to disposal, creating technology roadmaps to upgrade end-user computing platforms. Oversee help desk operations, ensuring the timely and effective resolution of incidents, service requests, and escalations. Serves as the primary escalation point for complex or high-priority issues, coordinating with other teams to ensure swift resolution. Leverage data and analytics to monitor help desk performance, identify trends, and implement process and technology improvements. Oversee the watch center, including the coordination and response to critical IT incidents, timely communication during major outages, and post-incident reviews to identify root causes and implement preventative measure. Ensure compliance with IT security policies, standards, and regulations, with a focus on endpoint and workspace security.