This position is in Human Resources Solutions (HRS), Core Human Capital Management (HCM) program. As a Program Analyst/Business Analyst, you will work with Data Analysts, Software Engineers, Account Managers, Agency Customers and leadership to discover customer needs, document requirements, and design and test Federal HRIT products supporting Core HCM. HRS has many job openings at various levels and locations. View them here: https://www.usajobs.gov/Search/Results?mco=OPM-HRS
For the GS 13: You must have one full year (52 weeks) of specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-12 grade level. You must include evidence of this specialized experience in your resume, including dates of experience (month/year), to be considered qualified for this position. Specialized experience for this position must have included ALL the following: Managing projects to evaluate, enhance, and implement HR systems, including task coordination and team support to achieve project objectives; AND Collaborating with customers and system users to gather information on system requirements, workflows, functional specifications, and desired HR solution capabilities, while helping to organize and prioritize analytics requests or user stories; AND Supporting requirement definition, conducting system testing, and documenting workflows to ensure data integrations and business rules align with federal HR policies and regulations. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS 13 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Evaluate customer goals, problems, or questions to design products that meet their Core HCM needs. Serve as a liaison between internal stakeholders and the vendor to ensure system requirements are accurately captured and implemented in the HCM platform. Break down features into user stories with clear acceptance criteria that can be understood by engineering teams. Shepherd user stories through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs. Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation. Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements. Research Tier 2 and 3 help desk issues and respond to customer inquiries. Consult with trainers and customers to contribute to the development of meaningful user support content. Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities. Manage a backlog of user stories to ensure the most valuable capabilities are prioritized.