Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
In Accenture Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention
We are open to hiring in most major cities across the US.
The Work
Lead end-to-end strategic consulting engagements across Energy Retail and Customer Service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation
Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive-level engagement throughout the engagement lifecycle
Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, optimize cost structures, and enable customer-centric operating models
Own delivery excellence across multiple workstreams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies
Support business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture’s Utilities ERCS growth strategy
Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms