These positions will support the Veteran and Family Member Programs ( VFMP) Directorate, Office of Integrated Veteran Care (OIVC). Incumbent serves as a Contact Representative under the Unit Supervisor of the CHAMPVA Eligibility Enrollment Department. This position will be filled according to the following priority locations: First location of consideration: Lakewood, CO Second location of consideration: Washington, DC Third location of consideration: Location Negotiable after selection
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Implementing screening and interview methods to obtain or verify information. Assisting patients or customers with completing forms and interpretation of rules and regulations. Coordinating work with other organizations or parts of the organization. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Experience reviewing systems and documentation to make accurate determinations based on regulations and policy. Review, apply judgment, and discretion when making determinations. Experience independently composing and preparing responses to inquiries in those cases where written replies are required. Detecting suspected attempts to defraud the Government, and referring suspected attempts to leadership. Responding to interagency communications, through various modalities, by reviewing tasks, making decisions, updating system information, and providing a timely, concise, and clear response. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The primary purpose of the position is to assists Veterans, their beneficiaries, and other interested parties, with the application process and obtaining a program authorization. Explains administrative procedures and policies in the processing of applications for benefits, and any time delays in the administration of benefit eligibility. Verification of data entry of initial application input and determines eligibility. Examines applications for possible errors and acts according to current operational policies, as well as exercising judgment in resolution where policies may be vague, or interpretation may be required. Responsible for the processing and making legal determinations on: CHAMPVA, and comprehensive health care programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 6:00am- 4:30pm Compressed/Flexible: Not Authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual/Remote: This is not a remote position. The selectee will be required to report to a VA facility, Agency/VA approved leased space, or any Federal building designated by VA. Position Description/PD#: Contact Representative/PD74547A and PD74546A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized