Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Responsibilities:
This is role within the Case Management team and involves coordinating and executing Salesforce projects, facilitating global collaboration, and addressing stakeholder queries.
Identify process gaps and propose solutions to improve efficiency.
Collaborate with global teams to meet throughput and accuracy targets.
Respond to stakeholder queries on project status and deliverables.
Coordinate closely with cross functional partners to ensure alignment.
Schedule UAT testing sessions for platform users.
Prepare UAT instructions, testing scripts, and communication updates.
Participate in UAT activities and provide structured feedback on new features.
Support communication needs during project milestones, outages, changes, and releases.
Drive user adoption by developing training materials, SOPs, process guides, and workflow documentation.
Gather and address user feedback, concerns, and feature requests.
Manage customer satisfaction surveys, analyze results, and plan improvement actions.
Monitor outages, bugs, and inquiries, escalating issues as needed.
Operational Documentation & Website Creation
Research and design structure for an internal team website.
Create site maps, workflow diagrams, and process flows.
Document production support processes, SLAs, and turnaround times.
Required Skills
Strong communication and stakeholder management skills.
Excellent organizational and time management abilities.
Experience coordinating with cross functional teams across global time zones.
Ability to create documentation, SOPs, and training assets.
Detail oriented, structured, and proactive in identifying process improvements.
Analysis and reporting and familiarity with UAT processes, project workflows, and case management tools.