This position is located in the Front Office of the Bureau of Consular Affairs (CA). CA is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other documentation to citizens and nationals, for the protection of U.S. border security, and the facilitation of legitimate travel to the United States. Unofficial Working Title: Senior Advisor for Technology Innovation and Customer Experience
Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience in providing advice and directly managing customer experience initiatives. Experience in providing advice on strategies for implementation of technology innovation and modernization plans. Experience in performing quantitative and qualitative analysis and evaluation. Experience in planning and managing projects. There is no substitute of education for specialized experience for the GS-15 position.
Conducts incisive, executive level analysis of the Bureau's existing IT landscape, infrastructure, and workflows to identify a range of opportunities to streamline CA program processes and strengthen the security posture of consular technologies.
Formulates, identifies, and cultivates original and innovative ideas, concepts, and new methods in technology innovation and modernization with little or no precedent.
Leads the development of long-term, strategic planning activities, articulates objectives, develops key milestones, and establishes internal controls and processes to oversee the implementation and execution of the CA-DT Service Level Agreement.
Develops and implements standardized procedures to ensure all customer experience initiatives comply with applicable laws, regulations, and Department policies, proactively identifying and mitigating risks.
Plans and oversees an array of projects, both short- and long-term, focused on identifying, researching, and assessing major cyber, digital, and emerging technology innovations to determine their relevance to the Bureau of Consular Affairs mission.