About the Role

We help P&C carriers modernize Personal and Commercial
 
lines
 
operations
 
–
 
Und
erwriting, and Claims
—using domain depth,
 
data driven
 
process reinvention
, and AI (including agentic AI). As a Transformation Manager / Senior Manager,
 
you’ll
 
lead
 
cross functional
 
teams to redesign operating models, digitize workflows, and scale
 
AI enabled
 
capabilities that
 
support
 
profitable
 
growth,
 
reduce loss and LAE, compress cycle times, and elevate the policyholder/claimant experience.
 
You’ll
 
also play a
 
hands-on
 
role in business development, shaping
 
solutions
 
and growing enduring client relationships.
 

What
 
You’ll
 
Do

Strategy & Operating Model

Diagnose
 
current state
 
Claims across Personal (Auto, Homeowners) and Commercial (SMB, Middle Market, Specialty) lines;
 
identify
 
leakage, rework, and
 
cycle time
 
drivers.
 

R
edesign
 
target operating models
 
and rei
nvent/
 
reimaging
 
end-to-end processes
 
spanning
 
Claims (
FNOL, coverage/causation, investigation/SIU, subrogation, litigation management, vendor orchestration, and recovery
) and Underwriting
.
 

AI, Data & Intelligent Workflows

Lead design of AI/agentic AI
 
end-to-end processes and support enablement of those
 
solutions
.
 

Partner with engineering/data teams design and implement end-to-end
 
agentic workflows (e.g., doc ingestion → policy/coverage retrieval → summarization → suggested adjudication actions) with
 
appropriate
 
human
 
in
 
the
 
loop controls.
 

Delivery & Change Leadership

Manage
 
end-to-end
 
engagements (assessment → design → pilot → scale); set OKRs, roadmaps, and benefits realization.
 

Lead small to mid
sized teams; coach analysts/consultants and client SMEs; drive stakeholder alignment across Claims, Legal, Compliance, SIU, IT, and Finance.
 

Client Growth & Thought Leadership

Shape proposals and solution architectures; craft business cases
 
and
 
delivery strategy, design, and execution projects
 

Build
 
client executive
 
relationships; contribute to industry
 
PoVs
 
that support Accenture’s leadership position in the Insurance Consulting industry 
 

Responsibilities:

Adapt methods and procedures to solve moderately complex problems creatively.
 

Align work with strategic direction set by senior management.
 

Exercise judgment on solutions; seek guidance
 
for
 
complex issues.
 

Interact primarily with supervisors, including with client and Accenture leadership.
 

Develop
 
new ideas
 
and help turn them into go-to-market offerings.
 

Define methods and procedures for new assignments with guidance.
 

Manage small teams or work efforts at client sites or within Accenture.
 

Work as part of a team delivering client value at the intersection of business and technology.
 

Perform product management and/or product owner responsibilities in the context of consulting and technology implementations.
 

Travel
 
up to 80%.