Opportunity
Oversee, lead, train and provide prompt, courteous and professional guest service in the 
functions of registration, guest departure, cashiering, reservations and information at assigned 
location. Maintain the smooth operation of each shift at the front desk and initiate programs and 
policies to ensure guest patronage. 
SPECIFIC RESPONSIBILITIES
Guest Services 
1. Register guest in and out of applicable software system(s). 
2. Provide guests with information on the venue and resort. 
3. Knowledgeable about property and surrounding area, local attractions and shopping 
services. 
4. Ensure that standards are met through service observations team. 
5. Provide leadership and resolution to all escalated guest or member concerns. 
6. Provide oversight to ensure timely response to special requests; inform teams or 
departments as appropriate.
7. Awareness of daily/weekly functions. 
8. Maintain inventory of guest literature and other supplies.
Cashiering 
1. Handle all monetary transactions at the front desk as appropriate according to cash 
handling guidelines. 
2. Accurately post or refund guest charges and fees. 
3. Coach and council cashiering errors as outlined by accounting department, provide 
disciplinary action when appropriate. 
4. Contact guests/banks with over-credit limit concerns when applicable. 
5. Contact guests who have departed with open balances. 
Yield Management 
1. Have a clear understanding of daily yield strategies and the proper execution of 
those strategies to maximize average daily revenue. 
2. Coordinate between businesses on fully committed days to ensure a seamless guest 
experience. 
3. Call any guests that may be a good fit for upgrading, prior to arrival, or that may 
require alternative accommodations than what was booked. 
4. Accurately record the timeline of changes in yield strategies when applicable. 
5. Document in detail any guests who may have been relocated and what follow-up 
action should take place. 
Supervision 
1. Oversee front desk operations and associates. 
2. Lead, train and develop associates on all processes, procedures, applicable 
standards and provide coaching and feedback on a timely basis. 
3. Complete daily check list; verify shift checklists are completed daily. 
Miscellaneous 
1. Record and conduct guest room wake-up calls 
2. Issue safe deposit boxes to hotel guests following standard operating procedures. 
3. Perform miscellaneous clerical jobs as assigned. 
4. Responsible for all opening and closing procedures when scheduled. 
5. Complete special projects as assigned by leaders.
This a full-time opportunity. Shifts will vary between 6:00am and 10:00pm. Weekends are required.