Opportunity
The Senior Retail Coordinator
supports the Market Retail Supervisor by overseeing daily operations within the
retail departments, ensuring premium product presentation, efficient stocking,
and exceptional customer service. This role acts as a team leader, setting the
tone for excellence and helping maintain the store’s upscale standards.  The Senior Retail Coordinator also acts as
the second shift store MOD and is responsible for overseeing store operations
during assigned shifts, ensuring a seamless and elevated customer experience.
This role supports team members across all departments, resolves issues in real
time, and upholds the store’s standards for service, safety, and presentation. The
MOD acts as the primary point of contact for both guests and staff when senior
management is not present.
SPECIFIC RESPONSIBILITIES
Team Leadership and Development
Guide and support retail associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaningTrain new team members on store standards, products, and customer serviceSupervise daily operations across all departments to ensure efficiency and consistencyProvide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges
Merchandise and Presentation
Ensure shelves are fully stocked, front-faced, and visually appealingMaintain planograms and promotional displays according to brand guidelinesMonitor product rotation and freshness, especially for premium and specialty items 
Customer Engagement
Assist customers with product inquiries, recommendations, and locating itemsProvide knowledgeable service on gourmet, organic, and specialty products and beer, wine and spiritsAct as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issuesEnsure that all customer interactions reflect the store’s commitment to hospitality and excellence
Inventory and Operations
Monitor inventory levels and communicate restocking needs to the Market Retail SupervisorAssist with receiving deliveries and verifying product quality and accuracyEnsure pricing accuracy and promotional signage is up to dateCommunicate effectively with department leads to ensure staffing coverage and task completion
Store Standards and Cleanliness  
Assist with closing procedures, including cash handling, security checks, and shift reportingMonitor store cleanliness, merchandising standards, and safety protocolsSupport store-wide initiatives and seasonal resets
Problem Solving and Decision Making
Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive actionDocument incidents and communicate follow-up needs to store leadership
Will complete all duties and requests as assigned by management 
This is a full-time position, working weekdays & weekends. Shifts vary between 6:00am - 9:00pm.