Opportunity
The Customer Service Coordinator plays a vital role in delivering exceptional customer experience at our upscale grocery store. This position supports the Customer Service  Supervisor by overseeing the guest service team, resolving customer concerns, and ensuring a welcoming, efficient, and luxurious shopping environment. The ideal candidate is a proactive leader with a passion for hospitality, attention to detail, and a commitment to excellence.
SPECIFIC RESPONSIBILITIES
Customer Experience Leadership
Serve as a role model for outstanding customer service, ensuring every guest feels valued and cared for 
Proactively engage with customers to resolve issues, answer questions, and enhance their shopping experience 
Team Support and Supervision 
Provide guidance and support to customer service associates 
Assist cashiers by ringing sales and monitoring self-checkout area 
Assist with training, coaching, and performance feedback to maintain high service standards 
Operational Excellence 
Monitor front end operations to ensure efficiency, cleanliness, and adherence to store policies  
Oversee register accuracy, bagging standards, and queue management during peak hours 
Problem Solving and Conflict Resolution 
Handle escalated customer concerns with professionalism and empathy 
Collaborate with management to address service gaps and implement improvements 
Store Presentation and Safety 
Ensure front end areas are clean, organized, and visually aligned with brand standards 
Support safety protocols as assist in emergency procedures when needed 
Collaboration and Communication 
Communicate effectively with team members and leadership 
Provide guidance and support to associates, helping resolve questions, concerns, and workflow challenges 
Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence 
Support store-wide initiatives and contribute to a positive work environment 
Act as MOD on as needed rotational basis and follow responsibilities and expectations as set in the MOD SOP 
Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action 
Document incidents and communicate follow-up needs to store leadership 
Will complete all duties and requests as assigned by management
This is a full-time position working both weekdays and weekends. Shifts vary between 5:30 am and 9:00 pm.