We Are

 
 

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth,
 
product
 
and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,
 
content
 
and channel orchestration. With strong client relationships and deep industry
 
expertise
, we help our clients
 
operate
 
at the speed of life through the unlimited potential of imagination,
 
technology
 
and intelligence. Visit us at:
 

www.accenture.com/song

 

 

Overview

 

 

We are seeking a
 
consultant
 
to support the design and delivery of agentic commerce transformation initiatives for
 
technology
 
clients. This role will focus on helping
 
Communication, Media, and Technology organizations
 
adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.
 

 

As
 
customer
 
journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to
 
operate
 
within AI-driven and ecosystem-based environments. This
 
consultant
 
will
 
help
 
prepare their data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and emerging AI-driven environments.
 

You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions.
 

 

The ideal candidate combines experience in digital strategy, consulting, an
d
 
Communications, Media, and Technology
 
industry
 
expertise
 
with an interest in how AI and agent-based experiences are transforming
 
customer journeys. 
 

 

Job Responsibilities

 

 

Data Analysis & Preparation
 

Analyze
 
product
,
 
customer
, and digital experience data to
 
identify
 
trends and insights.
 

Assist
 
in preparing datasets that support analytics, reporting, and personalization initiatives.
 

Support data cleansing, transformation, and validation processes to ensure data quality and reliability.
 

Digital Platform & Data Integration Support
 

Support documentation of data flows and integration points between platforms and digital applications.
 

Assist
 
in analyzing APIs, product data feeds, and service integrations used across ecosystems.
 

Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.
 

 
Agent Communication & Execution Readiness
 

Define standards for Agent Communication Protocols (ACP) and API readiness
.
 

Partner with engineering to expose endpoints that support AI agent interaction
.
 

Ensure feeds support real-time decisioning (inventory, pricing, shipping logic)
.
 

Build scalable frameworks for AI-assisted transactions
.
 

 

Retrieval & Indexation Optimization
 

Optimize
 
structured data for RAG (Retrieval-Augmented Generation) environments
.
 

Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer
.
 

Reduce friction between presentation layer and structured layer
.
 

 

Monitoring & Technical Governance
 

Implement structured data QA and monitoring frameworks
.
 

Identify
 
gaps
 
impacting
 
citation eligibility or recommendation logic
.
 

Establish governance standards for structured updates across markets
.
 

 

Security, Trust & Compliance
 

Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements
.
 

Partner with legal and security teams to assess risk exposure in agentic integrations
.
 

 

Data & AI Readiness
 

Support structuring of product and customer data for analytics, personalization, and AI use cases.
 

Identify
 
opportunities where data can enhance decision-making, recommendations, and customer experiences.
 

Collaborate with data teams to improve data accessibility across digital channels.
 

 

Client Collaboration & Delivery Support
 

Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients.
 

Support project teams with research, analysis, and documentation.
 

Assist
 
in preparing client presentations, reports, and deliverables.
 

Participate in client workshops and working sessions to gather insights and requirements.
 

Contribute to internal knowledge sharing and capability development.