Health Operations/Educational Resources Analyst
Austin, TX (Location is non-negotiable)
Position Summary: The Health Operations/Educational Resources Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for facilitating comprehensive training programs, including nesting, cross-training, and desk-side shadowing for enrollment staff. The analyst will also support enrollment staff by addressing processing questions and maintaining up-to-date work instructions for Provider Enrollment department.
Key Responsibilities: 
Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing
Develop training materials and resources to support staff learning and retention
Assess training effectiveness and make improvements based on feedback and outcomes
Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges
Collaborate with the enrollment team to identify areas for improvement in processes and training
Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions 
Conduct targeted or specialized research and analysis as assigned within the specified due dates 
Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary 
Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies
Assist in the development of standard operating procedures (SOPs) related to enrollment processes. 
Work closely with cross-functional teams to align training initiatives with organizational goals
Communicate effectively with staff to foster a supportive learning environment
Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs. 
Gather and analyze data on training outcomes and staff performance to drive improvements. 
Perform trending and root cause analysis on data to identify training or enhancement needs 
Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications 
Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements 
Perform other duties as assigned by leadership