Opportunity:
The General Supervisor, Service
Parts is responsible for the operational activities of the Service Parts
business located in Kohler, Wisconsin.  Under
the direction of the Sr. Manager – Distribution, this role is responsible for
coordinating all Service Parts initiatives and driving the operations to meet
market needs.  Communicate and recommend
modifications to established objectives, policies and procedures; and keep the Service
Parts business leadership informed of regular reports reflecting such things as
production results, availability of labor, and changes in operating
requirements.  Drive continuous
improvement in production and labor utilization to ensure that quality parts
made available in the most cost effective way to meet the demands of our
customer in a timely manner.  Duties are
performed in a manner consistent with the achievement of safety, quality, cost
and delivery metrics. The General Supervisor will lead a team of unionized
associates with a focus on associate engagement, coaching and development.
Responsibilities:
Manage the implementation of production
methods, standards, techniques to ensure that parts and part kits are
built and shipped correctly and on time for customer satisfaction as
defined by the commitments to production and efficiency goals.  Plan and implement adjustments to
staffing levels in the Service Parts area to maintain labor effectiveness
goals and meet goals for schedule adherence.  Direct operations to ensure quality of
product and with the support of safety, maintain programs that foster a
safe work environment.  Drive continuous improvement by leading
efforts to improve operations efficiency, continually improving the use of
labor and materials.  Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area.In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates.Build a strong team to enhance effectiveness of the Service Parts Operations group.As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets.Identify training opportunities (formal,
coaching, and on the job) to enhance productivity, job performance,
personal growth and ultimately to improve the effectiveness of the Service
Parts group.  Evaluate training
effectiveness in relation to knowledge gained, quality feedback, warranty
rating, and customer satisfaction.Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.Measure project performance using
appropriate tools and techniques.Report and escalate to management as needed.Manage the creation and maintenance of comprehensive process documentation.Other duties as assigned by leadership.