Communications Analyst serves for IHSC Communications Unit, Strategic Communications Team. The Team develops, facilitates, and oversees official communications across platforms with internal and external audiences; maintains websites; develops and administers the SharePoint infrastructure; and analyzes the effectiveness of implemented communication strategies. This position is only open to USPHS officers who are currently IHSC employees.
PHYSICAL DEMANDS: This non-hazardous duty position requires sitting and/or standing for extended periods of time [6-8 Hours]. Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time.
DUTIES AND RESPONSIBILITIES: Coordinates with IHSC units to review data of products used to promote organization communications initiatives. Supports IHSC communications initiatives established by the IHSC assistant director, IHSC Communications Unit chief, and the Strategic Communications Team supervisor. Conducts studies, research, and needs assessments to define opportunities for new or improved processes, solutions, practices, products, or services based on user needs to improve customer experience. Researches, develops, coordinates, and implements performance measures to: Compile and interpret data; Evaluate the effectiveness of communications campaigns; Present findings to IHSC communications designers; and Recommend strategies to improve communications efforts, to include appropriate vehicles for communicating information. Develops information materials and supports Strategic Communications Team efforts. Recommends appropriate tools and platforms - including broadcast messages, magazines, newsletters, communication workgroups, and live Town Hall meetings - to enhance communications across the organization. Supports communications planning development and completion. Occasional travel required to support IHSC facilities. Use Adobe and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums. Deploy for up to 30 days a year to internal facilities as needed through IHSC's TDY on-Call Schedule (ITOS). Additional duties as assigned.