The Customer Service Associate will:
Handle medium to high volume inbound calls
Solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts.
Location: Austin, TX