The Delivery Operations Specialist will be aligned with our Finance Operations vertical and will be to determine financial outcomes by collecting operation data reports, whilst conducting analysis and reconciling transactions.

This role provides support to throughout the life cycle of our Outsourced North America F&A deals and clients. The primary areas of support and project for this role include but are not limited to Business Development, Client Orals, Due Diligence, Knowledge Transfer, Service Recovery, Process Improvement and Red Journey Customer support.
Key Responsibilities:
Interpret day-to-day business objectives and prepare/execute operational practices/work programs
Demonstrate expert knowledge of all processes and related systems to effectively preform responsibilities.
Allocate resources & responsibilities across the team to deliver business results.
Responsibility for team members formal evaluation processes including career development, salary review and performance management
Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
Manage numerous, complex reporting with minimal supervision, including, but not limited to forecasting, budget, time hour reporting
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
May act as a point of contact for senior client representatives
Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed
Plan and facilitate weekly (as required) team calls/meetings.
May present and facilitate at group meetings and new hire integrations; may develop presentation content
Maintain accurate records for chargeable time to client projects
Engage in networking to expand the group’s footprint and sell the team’s capabilities