The Primary Purpose of the Position: To conduct a variety of analytical studies of data, personnel processes, provide advice and recommendations that affect the effectiveness and efficiency of Primary Care; and to serve as the Primary Care ADPAC. The Organizational Location of the Position is: Administrative Support Section, Primary Care Service, VA North Texas Health Care System (VANTHCS), Dallas, TX
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; and providing information and customer service. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties include but are not limited to: Data Collection and Analysis Plans and conduct comprehensive analytical studies of Primary Care administrative processes and procedures to measure effectiveness and efficiency. Conducts data validation studies to ensure that accurate data are collected and collected correctly and timely by Primary Care personnel regarding outpatient activities. The employee plans and conducts comprehensive analytical studies of Primary Care primary care, expenditures, productivity, and other data to measure effectiveness and efficiency of the Service. Advises or recommends improvements in procedures or processes. Technical Computer Support As the Primary Care ADPAC, attends required meetings and works closely with Information Technology Service (IT) and the Clinical Applications Coordinator (CAC) Coordinates requests for VPN remote access for all of the Primary Care employees Develop training plans and materials Troubleshoots hardware and software errors, computer related issues and problems for Primary Care employees. reports unresolved software errors to IT Coordinates and implements Primary Care packages. Computerized Patient Record System (CPRS) Training and Support Provides initial computer access and CPRS training to all Primary Care personnel. Train personnel on all relevant computer applications. Works closely with the CPRS implementation team to provide training materials and classes on new functionalities. Provides guidance to Primary Care Staff on resetting Windows passwords, CPRS passwords. Program Support serves as Educational Coordinator for Primary Care committee meetings in place of Administrative Officer as requested. Responsible for the Training and Education Management Program which involves allocation of training dollars, processing paperwork, and entering all training sessions for Primary Care employees Serves as liaison between the Service and ACOS Education Administrative Serves as TMS Coordinator for the Primary Care Service. Develops and executes procedures and programs to periodically monitor compliance of educational requirements using TMS. Trains and assist staff to use software program for monitoring and tracking training and educational requirements. Credentialing Serve as backup Health Care System Credentials Coordinator for initiating the credentialing process for the Primary Care and Clinical Decision Support Section in the absence of the Program Support Assistant. Provides applications and initial/subsequent credentialing packet for credentialing and privileging within the Primary Care Work Schedule: Monday - Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD01014A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized