This position is organizationally under Psychiatry Service, and the incumbent works directly for the Administrative Officer, Mental Health for Mental Health at VA Palo Alto Health Care System (VAPAHCS). Serves as a primary contact for informational needs and services to a broad range of customers, including senior management, program directors, and service chiefs in terms of analyzing, planning, developing informational needs through programming, data mining, and data warehouses.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade (GSl-11) level in the normal line of progression for the occupation in the -organization. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. You will be rated on the following Competencies for this position: Communications Planning and Evaluating Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: There are no unique physical demands other than the ability to work under frequent telephone and/or personal contact interruptions by staff, Veterans, families, and visitors. Most of the work is sedentary, but some mobility is required such as walking, standing, bending, lifting and carrying light items such as books, papers, and files. Occasionally, some mobility via either shuttle bus or government car may be required between divisions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties include but are not limited to the following: Incumbent serves as an analyst and advisor to Mental Health leadership on the evaluation and the effectiveness of Mental Health programs and operations, including those related to Suicide Prevention, Tele-Mental Health, My HealtheVet, clinic access, scheduling and consult management. Incumbent provides Mental Health leadership with independently developed data and objectively based information for making decisions on the administrative and programmatic aspects of Mental Health operations and management and advises on potential benefits/uses of process improvement strategies to improve efficiency of programs. Incumbent researches and investigates new or improved processes or practices for potential application to Mental Health operations. Incumbent analyzes new or proposed regulations to determine impact on Mental Health operations and management and develops new or modified administrative program policies, regulations, goals or objectives to ensure compliance with regulations. Incumbent utilizes quantitative and qualitative analysis and evaluation techniques to advise Mental Health leadership on the effectiveness of work methods and procedures, information and documentation systems, and similar functions of management in order to ensure short-range and long-range national, VISN and facility facility-wide strategic initiatives, performance measures and monitors are met relating to clinic wait times, clinic flow, care coordination, provider continuity, appointment availability, consult management, electronic wait lists, and all other aspects of clinic operations. Incumbent analyzes, evaluates, advises on, validates, or improves workload capture for VAPAHCS Mental Health programs. Incumbent completes an analysis of compliance with national directives or performance measures and independently determines and initiates training programs based on gathered data. Work Schedule: Full-time, Monday-Friday 8:00am-4:30pm Telework: Not available Virtual: This is not a virtual position. Position Description Title/PD#: Management & Program Analyst/PD01198A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required. Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items. The work is performed in an office setting which require normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated.