The Tibor Rubin VA Medical Center is currently recruiting for one (1) As the Supervisory Mobility Transportation Specialist (Mobility Manager), the incumbent serves as the senior leader responsible for the planning, development, management, and evaluation of all Veterans Transportation Program (VTP) operations, including Veterans Transportation Service (VTS) and Beneficiary Travel (BT), at the VA Long Beach Healthcare System. Welcome to VA Long Beach Tibor Rubin - History
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: qualitative and quantitative techniques, efficiency, productivity of administrative, technical aspects of the services provided in VTP, knowledge mission, work processes of programs, medical center, analytical data, beneficiary travel expenditures, behavioral audit reconciliation, customer satisfaction, management strategies, VA ride scheduling, VTS program, staffing resolve, directs programs, and mobility management. OR the required education as stated below which includes: Major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. (must be in resume) OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: Administration and Management Communication Education and Training Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Travel will be required on a periodic basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Perform the following duties and responsibilities: - Provide full operational oversight of patient transportation programs, including routine, urgent, and emergent transports for VA and authorized non-VA care across the medical center's catchment area. - Manage Beneficiary Travel operations, including mileage reimbursement, lodging and meals, common carrier travel, Special Mode Transportation (SMT), ambulance claims, and inter-facility transfers. - Ensure proper eligibility determinations, adjudication processes, and timely payment of all BT claims in accordance with VHA policy and federal regulations. - Oversee and direct VTS operations, including scheduling, dispatch, driver supervision, fleet utilization, trip coordination, and safety compliance. - Conduct comprehensive needs assessments, resource analyses, and stakeholder engagement to evaluate access gaps and transportation requirements for Veterans. - Develop and submit a three-year strategic Business Plan to the VTP Board of Directors and National Program Office to secure program funding and outline system improvements. - Serve as the local administrator and subject matter expert for the VetRide scheduling platform, including the Administrative Portal, Veteran Trip Request Portal, Third-Party Contractor Portal, and Special Mode Tracker. - Create and enforce local policies, processes, and standard operating procedures aligned with VHA directives, Member Services guidance, and VA Long Beach requirements. - Lead all BT IPERA audit preparation, documentation, responses, and corrective action activities; ensure compliance with audit standards and behavioral audit tools. - Serve as Contracting Officer Representative (COR) for transportation-related contracts, including common carrier, wheelchair van, ambulance, and air ambulance services. - Draft Statements of Work (SOWs), monitor contract performance, validate invoices, and ensure all contractor services comply with terms, regulations, and quality expectations. - Manage transportation program budget execution, fund control points, obligations, expenditures, forecasting, and financial reporting in coordination with Fiscal Service and national VTP. - Conduct cost-benefit analyses, resource utilization reviews, and alternative funding assessments to improve operational efficiency. - Lead quality assurance, performance improvement, and Lean process initiatives to reduce inefficiencies, improve patient access, and enhance no-show/missed opportunity outcomes. - Monitor and report on key performance indicators such as timeliness metrics, patient satisfaction, missed appointments, customer service trends, and workload demand. - Coordinate with internal clinical and administrative services such as Primary Care, Social Work, Mental Health, Homeless Programs, Nursing, Rehabilitation, Fleet Management, and HAS/Business Office. - Establish and maintain partnerships with external entities, including state and local transportation agencies, community transit providers, Veterans Service Organizations (VSOs), State and County Veterans Agencies, and VTCLI grantees. - Represent the VTP during audits, program reviews, investigations, and briefings with VISN leadership, national program staff, OIG, GAO, and Joint Commission surveyors. - Prepare written reports, data analyses, presentations, and responses to executive correspondence including inquiries from leadership, VISN, members of Congress, and community partners. - Provide full supervisory oversight for a multidisciplinary workforce including administrative, technical, clinical, and wage-grade staff located at the main campus and community-based outpatient clinics. - Set performance expectations, complete performance evaluations, assign work, oversee staffing, manage leave, address conduct and performance issues, and develop work improvement plans. - Ensure all staff maintain required licenses, certifications, safety training, and driver medical qualifications required for transportation operations. - Lead workforce planning efforts, workflow analysis, operational redesign, training programs, and orientation for new staff and trainees. - Resolve complex transportation cases involving high-risk or medically fragile Veterans in coordination with clinical staff, nursing, families, and external facilities. - Ensure all transportation services comply with ADA requirements, federal/state DOT regulations, VA safety standards, and patient care protocols. - Perform other related duties as assigned to ensure the safe, efficient, and compliant operation of the Veterans Transportation Program Work Schedule: Full-Time, Monday - Friday 8:00am - 4:30pm Telework: Not Applicable Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist/PD01939O Financial Disclosure Report: Not required