This position serves as the National Airspace System (NAS) Technical Evaluation Program (NASTEP) Quality Control Program Manager within Technical Operations. Position reports directly to the Technical Operations, Operations Support, NAS Policy & Quality Control Group, NAS Technical Performance & Data Analytics Team Manager.
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level. This experience is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization. The Specialized Experience is defined as: Experience analyzing technical data and utilizing this data to recommend changes to the maintenance program to improve safety and efficiency. You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered. Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position. Applicants may be asked to verify information on your application for employment with the FAA. All qualification requirements must be met by the closing date of this vacancy announcement.
The Program Specialist is recognized as a subject matter expert (SME) and management representative in program planning and organizing including assisting in defining program goals and objectives and developing procedures and processes. Provides leadership for highly complex and challenging activities under minimal direction of a supervisor or executive. Shares responsibility for the performance of programs/projects that frequently affect more than one LOB/SO or the FAA as a whole. Works directly with National Airspace System (NAS) Technical Evaluation Program (NASTEP) Managers to collaborate, implement, and administer NASTEP program policies and procedures related to Technical Operations' maintenance and certification program. Utilizes key management evaluation scheduling tools to support the management and control of the national-level program and to influence budgetary decisions. Compiles statistical data and analyzes NAS technical data and utilizing this data to recommend changes to the NAS maintenance program to improve safety and/or efficiency. Initiates, develops, reviews, and presents materials to improve the quality of service provided by Technical Operations. Develops the national FAA policies related to the NAS Technical Evaluation Program (NASTEP) and other internal quality control (QC) or internal compliance verification (ICV) programs that may affect the workload of BUEs and lead to managerial responses to bargaining unit actions. the Technical Operations Maintenance Program community to improve quality of service provided by Technical Operations. Develops national FAA policy related to the NAS Technical Evaluation Program (NASTEP) and other internal quality control (QC) or internal compliance verification (ICV) programs. Applies experience and expert knowledge of program management principles and processes to coordinate and organize the Technical Operations Maintenance Program and Quality Control functions as they relate to evaluation of National Airspace System (NAS) facilities, systems, and services. Possesses an understanding of new technologies and methodologies, to perform critical tasks requiring the development of new concepts, systems, or innovative approaches. Monitors national compliance with FAA policies and procedures relating to Technical Operations' operations, maintenance, and certification programs. Reviews and analyzes NASTEP reports and data to identify negative trends within the Technical Operations Maintenance Program. Initiates, develops, and reviews materials to share within Monitors operation, maintenance, and the development of the Integrated NASTEP Software Application (INA), which includes interacting with application developers, database administrators, cybersecurity, and infrastructure support personnel. Evaluates changes in technology and implements new reporting and data analysis capabilities for evaluating NAS performance. Develops national FAA policy as it relates to quality control, and specifically the NASTEP program. Validates software requirements, reviews user feedback, and leads software support personnel in the operation and maintenance of the INA application and associated interfaces. Serves as the management principle specialist for the Technical Operations Service Area NASTEP field managers to execute assigned program. Uses knowledge of NAS systems and services, to include communications, navigation, surveillance, environmental and automation systems, maintenance programs, spectrum management, modifications, documentation, facility performance and Technical Operations Maintenance Program policy.